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Thread: Ducati Glasgow (where do we start)

  1. #41
    Ronson1000 Guest
    For me personally I love ducati bikes and there are no better bikes to ride.

    Having confidence in a dealership that my bike will be looked after correctly is my only interest. This has popped up just as I’m looking at 15k service so it’s piqued my interest.

    It’s fair to say that after Reading this thread my confidence is pretty low. And I’ll look at other service options.

  2. #42
    Join Date
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    Quote Originally Posted by Ronson1000 View Post
    For me personally I love ducati bikes and there are no better bikes to ride.

    Having confidence in a dealership that my bike will be looked after correctly is my only interest. This has popped up just as I’m looking at 15k service so it’s piqued my interest.

    It’s fair to say that after Reading this thread my confidence is pretty low. And I’ll look at other service options.
    Personally I think this is an excellent thread, honest and true.
    Call them and talk to them, get a full explanation of what you want done and expected time frame
    you can run............ but I'd rather be on my Monster

  3. #43
    Join Date
    30.01.2017
    Location
    Stirling
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    MultiStrada 950
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    67
    Martin, thank you for your prompt response however I was really identifying the disparity in service provision and timescales involved.
    Another example of the this was when your staff told me it would take 6 weeks to have a new set of Pirelli Sporpion 2’s fitted (standard equipment for my bike) as there were none to be had in the UK and that the factory in Italy was closed ! Jim Allen’s (not a Ducati dealer) procured a set and fitted them (wheels off) the next day- some 60 cheaper than I was Quoted by your staff. (one of a number of examples where I feel Ducati Glasgow let me down)
    I would really like to have the confidence that by using my local Ducati Dealership - in Scotland - I could and would be treated as a valued customer but sadly, don’t !

  4. #44
    Join Date
    22.12.2005
    Location
    Glasgow
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    Panigale V4S
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    Quote Originally Posted by Ronson1000 View Post
    For me personally I love ducati bikes and there are no better bikes to ride.

    Having confidence in a dealership that my bike will be looked after correctly is my only interest. This has popped up just as I’m looking at 15k service so it’s piqued my interest.

    It’s fair to say that after Reading this thread my confidence is pretty low. And I’ll look at other service options.
    That's a real shame as the comments on this forum are only a particularly tiny cross section of our customer base.

    With 6 full time technicians on the Ducati side of our business we service anywhere from 3 to 18 Ducatis every day dependent on mileage / requirements / PDI levels etc. I can assure you that the majority of those people are at least satisfied with the service level we offer. However, thats not good enough, we want virtually every person that walks through the door to have the best experience possible and I think that with the changes we are putting in place now, we're going to make that happen rapidly and keep improving.

    So, like Brian says, give us a go, I think you'll be presently surprised.
    We have moved premises to 6 Mossland Drive, Hillington Park, Glasgow G52 4FA. Take Junction 26 off M8 towards Arnold Clark, double back at the roundabout and take first left. Approximately 7 minutes drive from the old store at Great Western Road - We'd love to see you

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  6. #45
    Join Date
    22.12.2005
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    Quote Originally Posted by Briantheb View Post
    Martin, thank you for your prompt response however I was really identifying the disparity in service provision and timescales involved.
    Another example of the this was when your staff told me it would take 6 weeks to have a new set of Pirelli Sporpion 2’s fitted (standard equipment for my bike) as there were none to be had in the UK and that the factory in Italy was closed ! Jim Allen’s (not a Ducati dealer) procured a set and fitted them (wheels off) the next day- some 60 cheaper than I was Quoted by your staff. (one of a number of examples where I feel Ducati Glasgow let me down)
    I would really like to have the confidence that by using my local Ducati Dealership - in Scotland - I could and would be treated as a valued customer but sadly, don’t !
    I think i've now discussed service provision and timescale to death above so I won't go into that lot again - you can see elsewhere on the forum.

    You would have been told 6 weeks because that's how busy the service department was at the time. Priority for us is looking after our customers who have been let down by dreadfully poor and unreliable parts supply from Italy. Until the situation is resolved, that will be the case.

    As to Pirelli tyre supply, we deal with a number of suppliers but considering we sell upwards of 1,800 tyres a year are a reasonably good account for them and deal with Pirelli direct (as well as many others I should add). We also use some of the other big distributors to make sure we have a strong next day supply for whatever we need. I'm sure that if we told you there were none in the country, that would have been what Pirelli told us. I have no idea whom Jim Allen uses for tyre supply but it sounds like you were lucky and they had them on the shelf (happens to us sometimes too) - good for them, i'm glad they could help you out.

    As to price, I hope you are comparing apples and apples here, did we quote you for on the bike fitting or to loose wheels? Coz interestingly that would be about 60quid of a difference.

    I / we have been selling tyres for 16 years into Scotland and have a pretty good idea of what i'm talking about here. We used to use them as a loss-leader to encourage people to come into the store but we were spending so much time fielding pointless tyre price quotes on the phone, it became a waste of time. There's just so little margin in them, it's hard to justify them as being worthwhile, the labour to fit is where you actually earn a crust but it's slim pickings at best. As I said above, it's not hard to see why servicing customers who have been waiting for parts (through no fault of our own) become the number one priority.

    Apologies that doesn't suit you but that's the position we have been forced to take.
    Last edited by Martin Ducati Glasgow; 23.08.2018 at 02:08 PM.
    We have moved premises to 6 Mossland Drive, Hillington Park, Glasgow G52 4FA. Take Junction 26 off M8 towards Arnold Clark, double back at the roundabout and take first left. Approximately 7 minutes drive from the old store at Great Western Road - We'd love to see you

  7. #46
    Join Date
    01.04.2008
    Location
    Dundee & middle of the N. Sea
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    Right then folks the Bayliss is home but the delay this time was down to me being out of the country and then working. I think its been ready for over 6 weeks but I was offshore,straight on holiday and then back offshore.
    But today was the perfect day to pick it up.The bike was superbly prepped. Looked like new. Spoke to the Service Manager and the service team and everyone was so apologetic about the initial issues with the springs. The cost of those was only 4.01 each. ( can you imagine). Well when Martin phoned in August he was also apologetic and said that when I arrived to pick up the bike then there would be a significant discount on the bill.
    Being an Aberdonian I can safely say it was a SIGNIFICANT discount so I thank all at DG for that.
    Right. Below is the post from my FB and Ducati owners club.
    "Ma Superb day. Picked up the Bayliss and it was looking superb.
    Thanks to all at DG we finally got there . The new tyres are scrubbed in. The Ohlins front suspension overhaul makes it run on rails. New tyres and chain and sprockets. The Sigma race slipper clutch is great. Came home via Loch Lomond and Lochearnhead and had a cheesy grin on all the way . Again thanks to all at DG.
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    Scott C

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  9. #47
    Join Date
    27.08.2010
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    I presume ye are horizontal now ....just like yer photies!
    Wha's Like Us?

    Damn Few And They're A' Died!

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  11. #48
    Join Date
    01.04.2008
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    Quote Originally Posted by sam View Post
    I presume ye are horizontal now ....just like yer photies!
    Horizontal Check. Auld age check. 160 miles of twisties check. Smile mega
    Scott C

  12. #49
    Join Date
    22.02.2010
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    South Lanarkshire
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    1199 Panigale
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    Quote Originally Posted by Chiz View Post
    Horizontal Check. Auld age check. 160 miles of twisties check. Smile mega
    Bike looks mega Chiz...

    Funnily, Walter had a Sic sticker on his helmet, as do I (upgraded to a tattoo!)

    That'll be the last time out this year for her I fear...

    All the best,

    Gareth

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  14. #50
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    Picture 1 is Mr June
    Picture 2 is Mr October
    Picture 3 is Mr December
    you can run............ but I'd rather be on my Monster

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